Academic Program Coordinator (Germany - Remote / Home Office)

About Us:

At GAMS, we’re passionate about mathematical optimization and empowering our global user base. With a presence in over 120 countries, our mission is to deliver top-tier optimization software and services. Our team is a friendly, culturally diverse group of professionals who are committed to creating quality software and supporting customers in solving complex optimization problems.

We offer a variety of software licensing options tailored to the academic community, including discounted academic licenses, a free community license, course licenses, and a Python variant of our modeling system.

Position Overview:

As our Academic Program grows, we are on the lookout for a dynamic and technically-minded Academic Program Coordinator. This part-time role sits at the intersection of Sales and Marketing, focusing on managing and supporting email communications with academic customers and prospects. You’ll play a pivotal role in addressing licensing questions and creating teaching and marketing materials tailored for academia.

Key Responsibilities:

• Engage with academic users via email, providing clear and helpful information about our various licensing options.
• Facilitate manual license generation processes when needed.
• Act as a bridge between academic prospects and the Sales and Marketing teams.
• Deliver exceptional customer service, resolving inquiries and ensuring a seamless experience for academic users.
• Develop and maintain a deep understanding of our licensing options to clearly communicate their benefits and limitations.
• Create engaging teaching materials and marketing content for academic audiences.
• Keep meticulous records of customer interactions and follow up appropriately.

Requirements:

• Eligibility to work in Germany.
• Fluent in English (both written and spoken); German proficiency is a bonus.
• Academic background in natural sciences or a technical field.
• Excellent written communication skills.
• Strong organizational skills and attention to detail.
• Basic proficiency in Python or other programming languages.
• Ability to work independently and manage time efficiently.
• Previous customer service or support experience is advantageous.
• Experience in creating educational or marketing content is a plus.
• Ability to convey technical concepts and licensing options clearly.

What We Offer:

• Flexible working hours to suit your schedule.
• Work-from-home opportunity.
• Part-time role ideal for balancing with academic or personal commitments.
• Supportive, collaborative team environment.
• Opportunity to make a significant impact on the academic community.

How to Apply:

Are you passionate about academia and eager to support others in their educational journeys? We’d love to hear from you! Send your resume and a brief cover letter detailing your qualifications and interest in this role to jobs-eu@gams.com .